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Shipping & returns

Shipping & returns

Your shipping and return options at www.04651.com

  • Quick delivery times
  • Climate-neutral and free standard shipping within Germany
  • Climate-neutral and free return shipping
  • Climate-neutral express shipping within Germany
  • Climate-neutral international shipping
  • You have the right to cancel this contract and the option of return shipping within 14 days of receipt of goods.

WE CARE

Climate-neutral shipping: Our contribution to environmental sustainability

Ship and receive in an eco-friendly way – we want to compensate the CO2 emissions caused by shipping our goods and support certified climate protection projects. Free of charge for you and good for our environment – let us benefit from the shipping of the future together.

Partial deliveries / Delivery delays:

The presented products may not necessarily be available when you visit our online shop. We will inform you about this in a separate email as soon as possible. You can check the status of your order in your customer account.
We will inform you immediately in case of delayed delivery.

Please note:

The facts which are detailed and conclusive in our General Terms & Conditions are binding..

  • Shipping
      1. Shipping types: We ship its products within Germany via UPS carbon neutral, DHL GoGreen or DHL Express GoGreen. The transport risk lies with the shipper. For shipments to all other EU countries, delivery is made exclusively via DHL International GoGreen and DHL Express International GoGreen (for orders to Denmark additionally GLS KlimaProtect). Other countries (third countries) are only supplied by UPS Express carbon neutral. Please note: When specifying a Packstation as a delivery address, shipping is only possible per DHL GoGreen. Please also note that Saturday delivery is not possible when DHL Express International GoGreen, GLS KlimaProtect, UPS carbon neutral or UPS Express carbon neutral is specified as shipping type.
      2. Order processing times: The merchandise is ready for shipment no later than on the day following your order. Unless otherwise agreed with you, delivery occurs from the warehouse within 1-4 working days (see below list) to the delivery address you have specified, depending upon the selection of the shipping type and the point of delivery. Possible impediments, however, may cause delays of up to seven days.
      3. Shipping costs & delivery times: Please refer to the below table for details on shipping costs and delivery times.
        Point of deliveryShipping typeShipping costs**Delivery time, calculated after receipt of order
        GermanyUPS carbon neutralEUR 01—2 working days
        GermanyDHL GoGreenEUR 01—3 working days
        GermanyDHL Express GoGreenEUR 10,001 working day*
        AustriaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        AustriaDHL Express International GoGreenEUR 20,001—2 working days
        BelgiumDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        Belgium<DHL Express International GoGreenEUR 20,001—2 working days
        BulgariaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        BulgariaDHL Express International GoGreenEUR 20,001—2 working days
        CroatiaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        CroatiaDHL Express International GoGreenEUR 20,001—2 working days
        Czech RepublicDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        Czech RepublicDHL Express International GoGreenEUR 20,001—2 working days
        FinlandDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        FinlandDHL Express International GoGreenEUR 20,001—2 working days
        DenmarkGLS KlimaProtectEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        DenmarkDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        Denmark<DHL Express International GoGreenEUR 20,001—2 working days
        EstoniaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        EstoniaDHL Express International GoGreenEUR 20,001—2 working days
        FinlandDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        FinlandDHL Express International GoGreenEUR 20,001—2 working days
        FranceDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        FranceDHL Express International GoGreenEUR 20,001—2 working days
        GreeceDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        GreeceDHL Express International GoGreenEUR 20,001—2 working days
        HungaryDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        HungaryDHL Express International GoGreenEUR 20,001—2 working days
        IrelandDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        IrelandDHL Express International GoGreenEUR 20,001—2 working days
        ItalyDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        ItalyDHL Express International GoGreenEUR 20,001—2 working days
        LithuaniaDHL International GoGreen/td>EUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        LithuaniaDHL Express International GoGreenEUR 20,001—2 working days
        LatviaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        LatviaDHL Express International GoGreenEUR 20,001—2 working days
        LuxembourgDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        LuxembourgDHL Express International GoGreenEUR 20,001—2 working days
        The NetherlandsDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        The NetherlandsDHL Express International GoGreenEUR 20,001—2 working days
        PolandDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        PolandDHL Express International GoGreenEUR 20,001—2 working days
        PortugalDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        PortugalDHL Express International GoGreenEUR 20,001—2 working days
        SwedenDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        SwedenDHL Express International GoGreenEUR 20,001—2 working days
        SlovakiaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        SlovakiaDHL Express International GoGreenEUR 20,001—2 working days
        SloveniaDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        SloveniaDHL Express International GoGreenEUR 20,001—2 working days
        SpainDHL International GoGreenEUR 0 (from EUR 100)
        EUR 15 (under EUR 100)        		2—4 working days
        SpainDHL Express International GoGreenEUR 20,001—2 working days
        LiechtensteinUPS carbon neutralEUR 20,00**4—7 working days
        LiechtensteinUPS Express carbon neutralEUR 30,00**2—4 working days
        MonacoUPS carbon neutralEUR 20,00**3—7 working days
        MonacoUPS Express carbon neutralEUR 30,00**2—4 working days
        NorwayUPS carbon neutralEUR 20,00**4—7 working days
        NorwayUPS Express carbon neutralEUR 30,00**2—4 working days
        SwitzerlandUPS carbon neutralEUR 20,00**4—7 working days
        SwitzerlandUPS Express carbon neutralEUR 30,00**2—4 working days
        United KingdomUPS carbon neutralEUR 20,00**4—7 working days
        United KingdomUPS Express carbon neutralEUR 30,00**2—4 working days
        AustraliaUPS Express carbon neutralEUR 45,00**2—4 working days
        CanadaUPS Express carbon neutralEUR 45,00**2—4 working days
        Hong KongUPS Express carbon neutralEUR 45,00**2—4 working days
        JapanUPS Express carbon neutralEUR 45,00**2—4 working days
        SingaporeUPS Express carbon neutralEUR 45,00**2—4 working days
        South Korea (Republic of Korea)UPS Express carbon neutralEUR 45,00**2—4 working days
        United Arab EmiratesUPS Express carbon neutralEUR 45,00**2—4 working days
        United StatesUPS Express carbon neutralEUR 60,00**2—4 working days

        * Orders received by 2 pm CET from Monday to Friday (except for public holidays) are delivered by 2 pm on the next working day (except saturdays).

        ** For shipping costs with a point of delivery in Germany (domestic) and the EU, the cost of shipping includes VAT. The shipping costs for a point of delivery outside the EU does not include VAT.

  • Deliveries to non-EU countries
      1. Prices: For deliveries to non-EU countries, the article prices stated are net prices, i.e. the sales prices exclusive of 19% VAT.
      2. Costs, deliveries subject to customs duties: We wish to point out that we bear the costs for door-to-door shipping, the insurance of the merchandise, as well as all costs for accompanying documents.For deliveries to countries outside of the European Union, other costs may be incurred, in such individual cases we are not responsible for the costs and these shall be borne by the customer. These include costs for money transfers through banks (e.g. foreign bank charges, bank transfer fees, exchange rates) or import duties and/or taxes (e.g. customs duties). Such costs may also be incurred if the payment is not made within a country in the European Union, but rather the customer makes a money transfer payment from a country outside of the European. Any payable import sales tax, along with any customs fees, are collected from the recipient by the shipping company (respective partner forwarding agent in the delivery country). Please note that in case of a return it is not our responsibility to refund any additional incurring costs such as customs duties or import sales taxes.
      3. Delivery time: The delivery time to countries subject to customs duty takes two to four working days, depending on the shipping type and destination.

      Deliveries to Liechtenstein (EEA State)
      Deliveries to Liechtenstein take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Liechtenstein, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Switzerland
      Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Switzerland, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.Shipment to the villages Samnaun CH-7562 and CH-7563 is not possible.

      Deliveries to the United Kingdom
      Deliveries to the United Kingdom take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the United Kingdom, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Monaco
      Deliveries to Monaco take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Monaco, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Norway
      Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Norway, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to USA
      Deliveries to the United States take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the USA (Sales Tax), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Canada
      Deliveries to Canada take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Canada (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Australia
      Deliveries to Australia take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Australia (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Japan
      Deliveries to Japan take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Japan, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Hong Kong
      Deliveries to Hong Kong take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Hong Kong, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to Singapore
      Deliveries to Singapore take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Singapore, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to South Korea (Republic of Korea)
      Deliveries to South Korea take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in South Korea, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

      Deliveries to the United Arab Emirates
      Deliveries to the UAE take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in UAE, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

  • Returns

    • As a consumer, you may cancel your order and return the ordered products or exchange them for a different size within 14 days of receipt of merchandise. You are not obligated to state any reason for your cancellation. We will reimburse you for the purchase price you have already paid immediately upon receiving the return shipment. The refund will be credited to your account, depending upon the payment method.

      You may refer to the complete cancellation information with exact details as to the beginning of the cancellation period and the consequences of contract cancellation in our cancellation policy.

      For questions or additional information on the return procedure, please do not hesitate to contact our Customer Service (Monday to Friday from 9 am to 6 pm CET).

      Please use the postage-paid return shipping label included in your delivery, along with the sample cancellation form on our website Muster-Widerrufsformular. That way the return shipping is carried out at our expense. The use of the return shipping label, however, is not a precondition for exercising your right of cancellation. Please use the original boxes for your return shipment. Please complete the return and exchange form and include it in the return shipment Depending upon the selected shipping type, the UPS or DHL return pick-up service is available free of charge.

      1. Shipping via DHL GoGreen:For orders within Germany sent via DHL GoGreen, you can simply drop off your package at your nearest post office or at a Packstation. Should you desire pick-up, please call us and we will arrange a pick-up time with you.
      2. Shipping via DHL Express GoGreen: Please use the DHL return label enclosed in the package. You can now simply drop off the return package at your nearest post office.
      3. Shipping via UPS carbon neutral: Please use the UPS return form enclosed in the package. For pick-up of the returns via UPS, please contact UPS
        a. either on the following service number (for Germany): +49 (0)180 688 266 3..
        b. b. or via the UPS Homepage www.ups.com "Shipping" and "Schedule a Collection"
        Otherwise you can drop off your package by using the UPS return form at your nearest UPS Access Point.

      If the above-mentioned conditions are observed, the return shipping is carried out at our expense and risk. We are not responsible for items not sent back in the manner described above.

      Exchanges
      If you would like to exchange an item because it does not fit, you may choose a different size. Please note that this is subject to availability. It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether. Furthermore, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached

      Personalised articles
      According to statutory regulations, the cancellation right does not apply in case of contracts for delivery of merchandise of which the production requires an individual selection or specification by the consumer or which is clearly tailored to the individual requirements of the consumer. Thus, personalised products, for which you have chosen our Monogram service, are not returnable.

      Refund time
      We will reimburse you for the purchase price you have already paid immediately upon receiving the return shipment and after the obligatory incoming inspection of the merchandise. You will receive the reimbursement amount, depending upon the payment method, in the form of a credit to your account (prepayment or SOFORT Überweisung (instant funds transfer)) or to your credit card account (credit card). We hope you appreciate the fact that we cannot transfer funds back to other accounts or credit cards for security reasons. Wherever possible, the refund amount will be credited on the same day, no later, however, than the next working day. Please note that in case different banks are involved, this may lead to time delays in bank transfers.

      Currency fluctuations
      All payments and credit notes will be handled in the currency chosen for the purchase (EUR). Braun Hamburg is not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.

      In case there is no return form enclosed in the package, please contact our customer service.

  • Returns from non-EU countries
      1. Procedure for returns from outside the european union: You will receive an invoice inside the packet as well as the commercial invoice on the outside of the packet. In the case of a return shipment, please hand over the packet – including the return label and the commercial invoice attached to the outside) – to UPS, or take it to a UPS Access Point near you. The invoice serves as documentation for the customer; the commercial invoice is for the purpose of return shipments. In order to receive a reimbursement for paid customs duties/taxes for goods that are not kept, please observe the following: on your invoice, please cross out any item that you do not wish to return. Amounts can be changed by hand as well. State "RETURN GOODS" on the invoice and hand it over together with the package as documentation for the return shipment and for the reimbursement of customs and taxes already paid.
      2. Refund additional costs: Please note that in case of a return it is not our responsibility to refund any additional incurring costs such as customs duties, import sales taxes or other handling fees. However, you may obtain a refund from your local authorities. Please note that you have to provide proof of export (e. g. bill of sale or airway bill) and proof of payment of duties and taxes.
      3. Currency fluctuations: All payments and credit notes will be handled in the currency chosen for the purchase (EUR). We are not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.
The Oyster Capsule Collection

Why did we name our luxury collection 'Oyster'? It is the inspiring yet very natural specialness of the valuable Sylt oyster in the seabed. This natural originality also defines the jumpers, accessories and trousers from the 'Oyster' collection. We have provided a key piece from each product group with luxurious details down to the smallest element, with fine cashmere or precious mother-of-pearl – from the Sylt oyster, of course.

Why did we name our luxury collection 'Oyster'? It is the inspiring yet very natural specialness of the valuable Sylt oyster in the seabed. This natural originality also defines the jumpers, accessories and trousers from the 'Oyster' collection. We have provided a key piece from each product group with luxurious details down to the smallest element, with fine cashmere or precious mother-of-pearl – from the Sylt oyster, of course.

Discover the Oyster Capsule
What does Organic Cotton mean?

Organic cotton is grown from natural, non-GMO seeds and does not contain any pesticides. Not only is this more comfortable for the skin, but organic cotton also lasts longer than conventional cotton, thanks to its high quality. Since nature inspires us to create our styles, its preservation is especially close to our hearts. The use of organic cotton is one of the ways in which we do our bit to ensure sustainable production.

Organic cotton is grown from natural, non-GMO seeds and does not contain any pesticides. Not only is this more comfortable for the skin, but organic cotton also lasts longer than conventional cotton, thanks to its high quality. Since nature inspires us to create our styles, its preservation is especially close to our hearts. The use of organic cotton is one of the ways in which we do our bit to ensure sustainable production.

Storefront 04651/ > About > Sustainability
What does Eco Cashmere mean?

A second life for one of the world's finest natural fibres: the high quality of fine cashmere is predestined to be recycled and thus to reduce waste. For the eco-cashmere we use, pre-owned cashmere is carefully sorted, processed and, together with newly obtained fibres, spun into luxurious knitting yarn. We work exclusively with spinning mills in Italy, saving on transport and CO2 emissions – just one of the high standards of our own sustainability philosophy.

A second life for one of the world's finest natural fibres: the high quality of fine cashmere is predestined to be recycled and thus to reduce waste. For the eco-cashmere we use, pre-owned cashmere is carefully sorted, processed and, together with newly obtained fibres, spun into luxurious knitting yarn. We work exclusively with spinning mills in Italy, saving on transport and CO2 emissions – just one of the high standards of our own sustainability philosophy.

Learn more about Sustainability