Shipping & returns

1. Shipping types: Within Germany, we ship our products via DHL GoGreen Plus, DHL Express national, UPS Carbon Offsets or UPS Express Carbon Offsets. In this case, the shipper bears the transport risk.
   Deliveries to all other EU countries are via DHL Standard international, DHL Express international GoGreen Plus, UPS Carbon Offsets or UPS Express Carbon Offsets (for orders to Denmark also with GLS KlimaProtect).
   Other countries (third countries) are supplied exclusively by UPS Express Carbon Offsets.
   Please note: If you specify a Packstation as the delivery address, shipping is only possible with DHL GoGreen Plus.
   Please also note that Saturday delivery is not possible with the shipping methods UPS Carbon Offsets, UPS Express Carbon Offsets, DHL Express international GoGreen Plus and GLS KlimaProtect.
2. Order processing times: The merchandise is ready for shipment no later than on the day following your order. Unless otherwise agreed with you, delivery occurs from the warehouse within 1-4 working days (see below list) to the delivery address you have specified, depending upon the selection of the shipping type and the point of delivery. Possible impediments, however, may cause delays of up to seven days.
3. Shipping costs & delivery times: Please refer to the below table for details on shipping costs and delivery times.

   Point of delivery	Shipping type	Shipping costs**	Delivery time, calculated after receipt of order
   Germany	DHL GoGreen Plus	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	1–3 working days
   	DHL Express national	EUR 15,00	1 working day*
   	UPS Carbon Offsets	EUR 5,00	1–2 working days
   	UPS Express Carbon Offsets	EUR 15,00	1 working day*
   Hamburg***	Express courier	EUR 25,00	same working day***
   Austria	DHL Standard international	EUR 0,00	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 25,00	1–2 working days
   Belgium	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Bulgaria	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Croatia	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Czech Republic	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Denmark	DHL Standard international	EUR 0,00	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	GLS KlimaProtect	EUR 0,00	2–4 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Estonia	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Finland	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   France	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Greece	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Hungary	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Ireland	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Italy	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	UPS Express Carbon Offsets	EUR 25,00	1–2 working days
   Latvia	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Lithuania	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Luxembourg	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Monaco	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Poland	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	UPS Express Carbon Offsets	EUR 25,00	1–2 working days
   Portugal	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Slovakia	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Slovenia	DHL Standard international	EUR 0 (from EUR 500) EUR 15 (under EUR 500)	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Spain	DHL Standard international	EUR 0,00	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 25,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Sweden	DHL Standard international	EUR 0,00	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 25,00	1–2 working days
   The Netherlands	DHL Standard international	EUR 0,00	2–4 working days
   	DHL Express international GoGreen Plus	EUR 25,00	1–2 working days
   	UPS Carbon Offsets	EUR 0,00	2–4 working days
   	UPS Express Carbon Offsets	EUR 35,00	1–2 working days
   Liechtenstein	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 25 (under EUR 500)**	4–7 working days
   	UPS Express Carbon Offsets	EUR 35,00**	2–4 working days
   Norway	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 25 (under EUR 500)**	4–7 working days
   	UPS Express Carbon Offsets	EUR 35,00**	2–4 working days
   Switzerland	UPS Carbon Offsets	EUR 0,00	4–7 working days
   	UPS Express Carbon Offsets	EUR 35,00**	2–4 working days
   United Kingdom	UPS Carbon Offsets	EUR 0 (from EUR 500) EUR 25 (under EUR 500)**	4–7 working days
   	UPS Express Carbon Offsets	EUR 35,00**	2–4 working days
   Australia	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   Canada	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   Hongkong	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   Japan	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   Singapore	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   South Korea (Republic of Korea)	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   United Arab Emirates	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days
   United States	UPS Express Carbon Offsets	EUR 0 (from EUR 500) EUR 60 (under EUR 500)**	2–4 working days

   ^* Orders received by 2 pm CET from Monday to Friday (except for public holidays) are delivered by 2 pm on the next working day (except saturdays).

   ^** For shipping costs with a point of delivery in Germany (domestic) and the EU, the cost of shipping includes VAT. The shipping costs for a point of delivery outside the EU does not include VAT.

1. Prices: Please note that the total price relevant to your destination country will be calculated at checkout.
2. Costs, deliveries subject to customs duties: We wish to point out that we bear the costs for door-to-door shipping, the insurance of the merchandise, as well as all costs for accompanying documents.For deliveries to countries outside of the European Union, other costs may be incurred, in such individual cases we are not responsible for the costs and these shall be borne by the customer. These include costs for money transfers through banks (e.g. foreign bank charges, bank transfer fees, exchange rates) or import duties and/or taxes (e.g. customs duties). Such costs may also be incurred if the payment is not made within a country in the European Union, but rather the customer makes a money transfer payment from a country outside of the European. Any payable import sales tax, along with any customs fees, are collected from the recipient by the shipping company (respective partner forwarding agent in the delivery country). Please note that in case of a return it is not our responsibility to refund any additional incurring costs such as customs duties or import sales taxes.
3. Delivery time: The delivery time to countries subject to customs duty takes two to four working days, depending on the shipping type and destination.

Deliveries to Liechtenstein (EEA State)
Deliveries to Liechtenstein take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Liechtenstein, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Switzerland
Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Switzerland, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.Shipment to the villages Samnaun CH-7562 and CH-7563 is not possible.

Deliveries to the United Kingdom
Deliveries to the United Kingdom take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the United Kingdom, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Norway
Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Norway, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to USA
Deliveries to the United States take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the USA (Sales Tax), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Canada
Deliveries to Canada take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Canada (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Australia
Deliveries to Australia take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Australia (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Japan
Deliveries to Japan take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Japan, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Hong Kong
Deliveries to Hong Kong take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Hong Kong, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Singapore
Deliveries to Singapore take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Singapore, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to South Korea (Republic of Korea)
Deliveries to South Korea take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in South Korea, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to the United Arab Emirates
Deliveries to the UAE take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in UAE, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

As a consumer, you have the right to cancel your order and return the products or exchange them for a different size within 14 days of receiving the goods, provided your order and our stock levels allow this. Your revocation does not need to contain any reasons. We will refund the purchase price within 14 days of receiving your return, using the original payment method.

For detailed information regarding the start of the cancellation period and the consequences of cancellation as defined in § 13 BGB (Germany Civil Code), please refer to our terms & conditions.

If you have any questions or need further information about the return process, please contact our customer service: Phone: +49 (0)40.2383189.10 (Monday to Friday from 09:00 AM to 06:00 PM), email: service@04651.com

Please register your return in the returns portal and use the return label provided after registering the return in the returns portal and as an attachment to the shipping confirmation email for the return shipment. Hereby, we cover the shipping costs for the return.

However, the use of the return label is not a prerequisite for exercising your right of cancellation. Please use the original packaging for the return shipment.

Additionally, please include the returns form with your return. This form is provided to you after registering the return in the returns portal and as an attachment to the shipping confirmation email.

Depending on the originally chosen shipping method, you have access to the UPS pick-up service or the DHL pick-up service free of charge for returns.

1. Shipping via DHL GoGreen: For orders within Germany via DHL GoGreen, you can simply drop off your package at the nearest post office or a Packstation. If you prefer a pick-up, please feel free to call us so that we can arrange a pick-up appointment for you.
2. Shipping via UPS carbon neutral: To arrange the pick-up of the return by UPS, please contact UPS using the following service number (for Germany): +49 (0)1805 882 663. Fill in the UPS consignment note and hand it over to the UPS driver along with the package.
3. Shipping via courier service: Please contact our customer service. You will then receive a printable return label via DHL Return Online. You can then drop off the return package at your nearest post office.

Exchange
If your order and our stock allow for an exchange of the goods, the exchange option will be actively suggested to you in the returns portal after selecting the reason for return on the item. Simply choose your new desired size and complete the return process.
You can access the returns portal here: 04651.shop/returns

Please note that exchanging for a different colour or another item is not possible. The exchange right applies to unworn, unwashed, and flawless items with intact labels only.

Personalised Products For the delivery of goods whose production is significantly influenced by an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer, the right of revocation is not applicable by law. Therefore, personalised products, for which you have chosen our monogram service, are excluded from the right of return.

Repayment Periods We will conveniently process any eligible refunds within 14 days of receiving your return, using the original payment method. Please note that shipping costs will not be refunded.

Currency fluctuations All payments and credit notes will be handled in the currency chosen for the purchase (EUR). We are not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.

1. Procedure for returns from outside the european union: You will receive an invoice inside the packet as well as the commercial invoice on the outside of the packet. In the case of a return shipment, please hand over the packet – including the return label and the commercial invoice attached to the outside) – to UPS, or take it to a UPS Access Point near you. The invoice serves as documentation for the customer; the commercial invoice is for the purpose of return shipments. In order to receive a reimbursement for paid customs duties/taxes for goods that are not kept, please observe the following: on your invoice, please cross out any item that you do not wish to return. Amounts can be changed by hand as well. State "RETURN GOODS" on the invoice and hand it over together with the package as documentation for the return shipment and for the reimbursement of customs and taxes already paid.
2. Refund additional costs: Please note that in case of a return it is not our responsibility to refund any additional incurring costs such as customs duties, import sales taxes or other handling fees. However, you may obtain a refund from your local authorities. Please note that you have to provide proof of export (e. g. bill of sale or airway bill) and proof of payment of duties and taxes.
3. Currency fluctuations: All payments and credit notes will be handled in the currency chosen for the purchase (EUR). We are not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.