Shipping & returns

1. Shipping types: We ship its products within Germany via UPS carbon neutral, DHL GoGreen or DHL Express GoGreen. The transport risk lies with the shipper. For shipments to all other EU countries, delivery is made exclusively via DHL International GoGreen and DHL Express International GoGreen (for orders to Denmark additionally GLS KlimaProtect). Other countries (third countries) are only supplied by UPS Express carbon neutral. Please note: When specifying a Packstation as a delivery address, shipping is only possible per DHL GoGreen. Please also note that Saturday delivery is not possible when DHL Express International GoGreen, GLS KlimaProtect, UPS carbon neutral or UPS Express carbon neutral is specified as shipping type.
2. Order processing times: The merchandise is ready for shipment no later than on the day following your order. Unless otherwise agreed with you, delivery occurs from the warehouse within 1-4 working days (see below list) to the delivery address you have specified, depending upon the selection of the shipping type and the point of delivery. Possible impediments, however, may cause delays of up to seven days.
3. Shipping costs & delivery times: Please refer to the below table for details on shipping costs and delivery times.

   Point of delivery	Shipping type	Shipping costs**	Delivery time, calculated after receipt of order
   Germany	UPS carbon neutral	EUR 0	1—2 working days
   Germany	DHL GoGreen	EUR 0	1—3 working days
   Germany	DHL Express GoGreen	EUR 10,00	1 working day*
   Austria	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Austria	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Belgium	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Belgium<	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Bulgaria	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Bulgaria	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Croatia	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Croatia	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Czech Republic	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Czech Republic	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Finland	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Finland	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Denmark	GLS KlimaProtect	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Denmark	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Denmark<	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Estonia	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Estonia	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Finland	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Finland	DHL Express International GoGreen	EUR 20,00	1—2 working days
   France	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   France	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Greece	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Greece	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Hungary	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Hungary	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Ireland	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Ireland	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Italy	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Italy	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Lithuania	DHL International GoGreen/td>	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Lithuania	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Latvia	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Latvia	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Luxembourg	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Luxembourg	DHL Express International GoGreen	EUR 20,00	1—2 working days
   The Netherlands	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   The Netherlands	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Poland	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Poland	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Portugal	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Portugal	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Sweden	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Sweden	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Slovakia	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Slovakia	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Slovenia	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Slovenia	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Spain	DHL International GoGreen	EUR 0 (from EUR 100) EUR 15 (under EUR 100)	2—4 working days
   Spain	DHL Express International GoGreen	EUR 20,00	1—2 working days
   Liechtenstein	UPS carbon neutral	EUR 20,00**	4—7 working days
   Liechtenstein	UPS Express carbon neutral	EUR 30,00**	2—4 working days
   Monaco	UPS carbon neutral	EUR 20,00**	3—7 working days
   Monaco	UPS Express carbon neutral	EUR 30,00**	2—4 working days
   Norway	UPS carbon neutral	EUR 20,00**	4—7 working days
   Norway	UPS Express carbon neutral	EUR 30,00**	2—4 working days
   Switzerland	UPS carbon neutral	EUR 20,00**	4—7 working days
   Switzerland	UPS Express carbon neutral	EUR 30,00**	2—4 working days
   United Kingdom	UPS carbon neutral	EUR 20,00**	4—7 working days
   United Kingdom	UPS Express carbon neutral	EUR 30,00**	2—4 working days
   Australia	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   Canada	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   Hong Kong	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   Japan	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   Singapore	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   South Korea (Republic of Korea)	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   United Arab Emirates	UPS Express carbon neutral	EUR 45,00**	2—4 working days
   United States	UPS Express carbon neutral	EUR 60,00**	2—4 working days

   ^* Orders received by 2 pm CET from Monday to Friday (except for public holidays) are delivered by 2 pm on the next working day (except saturdays).

   ^** For shipping costs with a point of delivery in Germany (domestic) and the EU, the cost of shipping includes VAT. The shipping costs for a point of delivery outside the EU does not include VAT.

1. Prices: For deliveries to non-EU countries, the article prices stated are net prices, i.e. the sales prices exclusive of 19% VAT.
2. Costs, deliveries subject to customs duties: We wish to point out that we bear the costs for door-to-door shipping, the insurance of the merchandise, as well as all costs for accompanying documents.For deliveries to countries outside of the European Union, other costs may be incurred, in such individual cases we are not responsible for the costs and these shall be borne by the customer. These include costs for money transfers through banks (e.g. foreign bank charges, bank transfer fees, exchange rates) or import duties and/or taxes (e.g. customs duties). Such costs may also be incurred if the payment is not made within a country in the European Union, but rather the customer makes a money transfer payment from a country outside of the European. Any payable import sales tax, along with any customs fees, are collected from the recipient by the shipping company (respective partner forwarding agent in the delivery country). Please note that in case of a return it is not our responsibility to refund any additional incurring costs such as customs duties or import sales taxes.
3. Delivery time: The delivery time to countries subject to customs duty takes two to four working days, depending on the shipping type and destination.

Deliveries to Liechtenstein (EEA State)
Deliveries to Liechtenstein take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Liechtenstein, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Switzerland
Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Switzerland, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.Shipment to the villages Samnaun CH-7562 and CH-7563 is not possible.

Deliveries to the United Kingdom
Deliveries to the United Kingdom take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the United Kingdom, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Monaco
Deliveries to Monaco take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Monaco, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Norway
Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Norway, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to USA
Deliveries to the United States take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the USA (Sales Tax), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Canada
Deliveries to Canada take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Canada (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Australia
Deliveries to Australia take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Australia (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Japan
Deliveries to Japan take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Japan, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Hong Kong
Deliveries to Hong Kong take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Hong Kong, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to Singapore
Deliveries to Singapore take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Singapore, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to South Korea (Republic of Korea)
Deliveries to South Korea take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in South Korea, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Deliveries to the United Arab Emirates
Deliveries to the UAE take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in UAE, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

As a consumer, you may cancel your order and return the ordered products or exchange them for a different size within 14 days of receipt of merchandise. You are not obligated to state any reason for your cancellation. We will reimburse you for the purchase price you have already paid immediately upon receiving the return shipment. The refund will be credited to your account, depending upon the payment method.

You may refer to the complete cancellation information with exact details as to the beginning of the cancellation period and the consequences of contract cancellation in our cancellation policy.

For questions or additional information on the return procedure, please do not hesitate to contact our Customer Service (Monday to Friday from 9 am to 6 pm CET).

Please use the postage-paid return shipping label included in your delivery, along with the sample cancellation form on our website Muster-Widerrufsformular. That way the return shipping is carried out at our expense. The use of the return shipping label, however, is not a precondition for exercising your right of cancellation. Please use the original boxes for your return shipment. Please complete the return and exchange form and include it in the return shipment Depending upon the selected shipping type, the UPS or DHL return pick-up service is available free of charge.

1. Shipping via DHL GoGreen:For orders within Germany sent via DHL GoGreen, you can simply drop off your package at your nearest post office or at a Packstation. Should you desire pick-up, please call us and we will arrange a pick-up time with you.
2. Shipping via DHL Express GoGreen: Please use the DHL return label enclosed in the package. You can now simply drop off the return package at your nearest post office.
3. Shipping via UPS carbon neutral: Please use the UPS return form enclosed in the package. For pick-up of the returns via UPS, please contact UPS
   a. either on the following service number (for Germany): +49 (0)180 688 266 3..
   b. b. or via the UPS Homepage www.ups.com "Shipping" and "Schedule a Collection"
   Otherwise you can drop off your package by using the UPS return form at your nearest UPS Access Point.

If the above-mentioned conditions are observed, the return shipping is carried out at our expense and risk. We are not responsible for items not sent back in the manner described above.

Exchanges
If you would like to exchange an item because it does not fit, you may choose a different size. Please note that this is subject to availability. It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether. Furthermore, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached

Personalised articles
According to statutory regulations, the cancellation right does not apply in case of contracts for delivery of merchandise of which the production requires an individual selection or specification by the consumer or which is clearly tailored to the individual requirements of the consumer. Thus, personalised products, for which you have chosen our Monogram service, are not returnable.

Refund time
We will reimburse you for the purchase price you have already paid immediately upon receiving the return shipment and after the obligatory incoming inspection of the merchandise. You will receive the reimbursement amount, depending upon the payment method, in the form of a credit to your account or to your credit card account (credit card). We hope you appreciate the fact that we cannot transfer funds back to other accounts or credit cards for security reasons. Wherever possible, the refund amount will be credited on the same day, no later, however, than the next working day. Please note that in case different banks are involved, this may lead to time delays in bank transfers.

Currency fluctuations
All payments and credit notes will be handled in the currency chosen for the purchase (EUR). Braun Hamburg is not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.

In case there is no return form enclosed in the package, please contact our customer service.

1. Procedure for returns from outside the european union: You will receive an invoice inside the packet as well as the commercial invoice on the outside of the packet. In the case of a return shipment, please hand over the packet – including the return label and the commercial invoice attached to the outside) – to UPS, or take it to a UPS Access Point near you. The invoice serves as documentation for the customer; the commercial invoice is for the purpose of return shipments. In order to receive a reimbursement for paid customs duties/taxes for goods that are not kept, please observe the following: on your invoice, please cross out any item that you do not wish to return. Amounts can be changed by hand as well. State "RETURN GOODS" on the invoice and hand it over together with the package as documentation for the return shipment and for the reimbursement of customs and taxes already paid.
2. Refund additional costs: Please note that in case of a return it is not our responsibility to refund any additional incurring costs such as customs duties, import sales taxes or other handling fees. However, you may obtain a refund from your local authorities. Please note that you have to provide proof of export (e. g. bill of sale or airway bill) and proof of payment of duties and taxes.
3. Currency fluctuations: All payments and credit notes will be handled in the currency chosen for the purchase (EUR). We are not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.