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04651/ A trip in a bag — Customer Service

What can we do for you?

Our aim is to make shopping in our online shop an all-round relaxing experience and to ensure that you continue to enjoy your new favourite pieces for as long as possible. Our customer service team is therefore available to answer any questions you may have about your order.

They look forward to hearing from you and advising you

Phone: +49 (0)40.2383189.10
Email: service@04651.com

Monday to Friday: 9 a.m. – 6 p.m. (CET)
Saturday: 10 a.m. – 6 p.m. (CET)

Care tips

The right care for your clothes

We want your clothes to last for a long time. Therefore, we have compiled a few useful tips for cleaning and caring for your favourite garments.

See the size advisor

Find the right size

You are not quite sure which size is the right one for you? Our size advisor will help you find the perfect fit and also converts numerous international sizes for you.

The Oyster Capsule Collection

Why did we name our luxury collection 'Oyster'? It is the inspiring yet very natural specialness of the valuable Sylt oyster in the seabed. This natural originality also defines the jumpers, accessories and trousers from the 'Oyster' collection. We have provided a key piece from each product group with luxurious details down to the smallest element, with fine cashmere or precious mother-of-pearl – from the Sylt oyster, of course.

Why did we name our luxury collection 'Oyster'? It is the inspiring yet very natural specialness of the valuable Sylt oyster in the seabed. This natural originality also defines the jumpers, accessories and trousers from the 'Oyster' collection. We have provided a key piece from each product group with luxurious details down to the smallest element, with fine cashmere or precious mother-of-pearl – from the Sylt oyster, of course.

What does Organic Cotton mean?

Organic cotton is grown from natural, non-GMO seeds and does not contain any pesticides. Not only is this more comfortable for the skin, but organic cotton also lasts longer than conventional cotton, thanks to its high quality. Since nature inspires us to create our styles, its preservation is especially close to our hearts. The use of organic cotton is one of the ways in which we do our bit to ensure sustainable production.

Organic cotton is grown from natural, non-GMO seeds and does not contain any pesticides. Not only is this more comfortable for the skin, but organic cotton also lasts longer than conventional cotton, thanks to its high quality. Since nature inspires us to create our styles, its preservation is especially close to our hearts. The use of organic cotton is one of the ways in which we do our bit to ensure sustainable production.

What does Eco Cashmere mean?

A second life for one of the world's finest natural fibres: the high quality of fine cashmere is predestined to be recycled and thus to reduce waste. For the eco-cashmere we use, pre-owned cashmere is carefully sorted, processed and, together with newly obtained fibres, spun into luxurious knitting yarn. We work exclusively with spinning mills in Italy, saving on transport and CO2 emissions – just one of the high standards of our own sustainability philosophy.

A second life for one of the world's finest natural fibres: the high quality of fine cashmere is predestined to be recycled and thus to reduce waste. For the eco-cashmere we use, pre-owned cashmere is carefully sorted, processed and, together with newly obtained fibres, spun into luxurious knitting yarn. We work exclusively with spinning mills in Italy, saving on transport and CO2 emissions – just one of the high standards of our own sustainability philosophy.